Privacy & cookies policy

Taylors of Harrogate Privacy & Cookies
UPDATED 1 OCTOBER 2025

Introduction

Welcome to the Yorkshire Tea privacy notice. www.yorkshiretea.co.uk is operated by Bettys & Taylors of Harrogate Ltd (“Bettys & Taylors”, “we”, “us”, “our”).

Bettys & Taylors of Harrogate respects your privacy and is committed to protecting your personal data. This privacy & cookies notice will inform you as to how we look after your personal data when you visit this website, regardless of where you visit it from, or when you deal with us over the telephone (whether to order a product or make an enquiry, or otherwise) and tell you about your privacy rights and how the law protects you.

This Privacy & Cookies Notice sets out how we use and protect your personal data. This Privacy & Cookies Notice is provided in a layered format so you can click through to the specific areas set out below.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED?
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CONTACT DETAILS
11. COMPLAINTS
12. CHANGES TO THE PRIVACY & COOKIES NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
13. COOKIES POLICY
14. GLOSSARY

1. Important information and who we are

This Privacy & Cookies Notice gives you information about how Bettys & Taylors collects and uses your personal data through your use of this website and/or when you contact us over the telephone, including any data you may provide when you sign up to receive emails from us, purchase a product or service or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Bettys & Taylors is the controller and responsible for your personal data.

If you have any questions about this Privacy & Cookies Notice, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy & cookies notice of every website you visit.

2. The types of personal data we collect about you and what happens if you do/don't provide it

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the information allowing that identification has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name.
• Contact Data includes billing address, delivery address, email address and telephone number.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you interact with and use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Any other personal data that you volunteer via a free text box on our website (e.g. via a 'Contact Us' form).

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy & cookies notice.

We do not solicit, nor do we intentionally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we solicit or intentionally collect any information about criminal convictions and offences. If you voluntarily submit any such personal data (for example via a free text box on our website), you are consenting to us processing that data in accordance with this Privacy & Cookies Notice.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes Identity, Contact, Financial and any other personal data you provide when you:
  • apply for our products or services;
  • create an account on our website;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback, make a complaint or contact us.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Technical Data is collected from analytics providers (e.g. Google), advertising networks and search information providers.
  • Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services who may be based inside or outside the UK. However please note, if you enter into a transaction with us via one of our transactional websites, then the privacy notice on that website will apply to how we handle your personal data in connection with that transaction and/or your use of that website.
  • Identity, Profile and Contact Data is collected from data brokers or aggregators such as market research and insights agencies based inside or outside the UK. Please note, if you navigate to a third party market research or survey site (e.g. Survey Monkey), then your personal data will be processed by that third party according to their own privacy policy.
  • Identity and Contact Data is collected from publicly available sources such as Companies House and the Electoral Register based inside the UK and their overseas equivalents.

4. How we use your personal data

Legal basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example to prevent fraud and enable us to give you the best and most secure customer experience.
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
• Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. If on occasion we do require your consent for any particular type of processing (for example if you wish to divulge health information to us as part of a complaint or query), we will ensure that we have obtained your consent as required by law. You have the right to withdraw consent to at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. We will obtain your consent and advise you of how to opt-out of receiving such communications where we are required to do so in accordance with applicable law.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Bettys & Taylors group of companies for marketing purposes.

Opting out of marketing

Opting out of email marketing: You can ask us to stop sending you marketing messages by email at any time by contacting us or by following the “unsubscribe” or opt-out link within any marketing emails sent to you by us.

Opting out of postal marketing (including catalogues/brochures): You can ask us to stop sending you postal marketing by contacting us at any time.

If you opt out of receiving any of our marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to a transaction between us (e.g. order confirmations). Please note, where you enter a transaction with us on one of our transactional websites, your personal data will be processed in accordance with the privacy policy of that website.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out in the table in paragraph 4, above.

• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy & Cookies Notice.
• Government authorities, law enforcement and regulatory authorities where required or permitted by law.
• External parties in response to legal process, and when required to comply with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect our rights, property or safety or that of our employees, agents, customers, and others.
• Parties to whom you authorise us to release your personal information

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International transfers

Some of our external third parties are based outside the United Kingdom, so their processing may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is in place:

• to the country (or countries) that your personal data is being sent to has been deemed by the UK to provide an adequate level of protection for personal data.
• a contract is in place with the data importer that includes specific standard contractual terms approved for use by the Information Commissioners Office in the UK which give the transferred personal data the same protection as it has in the UK.
• In the case of transfers to the USA, we may transfer data to them if the recipient is part of the UK Extension to the EU-US Data Privacy Framework (also known as the UK-US Data Bridge) or any equivalent scheme.

You can contact us using the details in paragraph 11 if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. The maximum retention period is stated above in paragraph 4. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see Opting out of Marketing in paragraph 4 for details of how to object to receiving direct marketing communications).
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data (see the table in paragraph 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
  • If you want us to establish the data's accuracy;
  • Where our use of the data is unlawful but you do not want us to erase it;
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Contact details

If you have any questions about this Privacy & Cookies Notice or about the use of your personal data or you want to exercise your privacy rights, please contact us in one of the following ways:

• Email address: hello@yorkshiretea.co.uk
• Postal address:
  Taylors of Harrogate
  Pagoda House
  Plumpton Park
  Harrogate
  HG2 7LD
• Telephone number: 0800 328 1886

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

12. Changes to the Privacy & Cookies Notice and your duty to inform us of changes

We keep our Privacy & Cookies Notice under regular review. This version was last updated on the date stated at the top of this page.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13. Cookies Policy

Like many websites, when you visit our Website or click on an advert of ours on another website we issue 'cookies'. The following paragraphs give you information on the cookies that we use on the Website and what we use them for.

13.1 What are cookies?

Cookies are small text files that websites send to your computer. They let the website know when the user has returned. This allows the website to bring up information relevant to that user, for example your name, past orders etc. Cookies only contain and transfer to the website as much information as you have disclosed to the website, nothing else.

13.2 How do we use cookies?

We use cookies to note the different areas of our Website recently accessed through your device, which of our adverts you were interested in and to identify which websites and adverts about us are of interest to you after you leave our website. We will use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to our Website, or through other websites from which we provide advertisements.

13.3 What cookies do we use on the Website?

When you visit our Website, cookies are either sent directly by us, or by our third-party service providers. Details of the categories of cookies we use are as follows:

Necessary cookies: These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistics cookies: These cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

For full details of the cookies we use, please view our Cookies Page, or click on the “Cookies Page” link on the Website.

13.4 How can you opt-out of cookies from our Website?

Most web browsers automatically accept cookies, but your browser's settings can be altered to prevent or limit this. If you do this, some functions on our Website may stop operating fully, or at all. In addition, Cookies can be deleted from your hard-drive. How you do this will depend upon the Internet browser that you use. Please refer to your relevant Internet browser manufacturer's website, where you should be able to get the information you need. Please note that cookies are computer specific, so if you log on to our Website from a different computer, the cookie settings on that computer will apply.

For further information about managing and disabling cookies on your computer, see the website www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

13.5 Your consent to Cookies

We may need to ask for your consent to the use of cookies set out in this privacy & cookies policy when you first access the Website and if we introduce any new cookies to the Website. If so, a banner will appear asking you to accept the cookies that we set on the Website.

If you agree to cookies from our Website by clicking "OK", by actively closing the cookies banner, or by continuing to use the Website, we will set cookies on your device. If you wish to delete the cookies we have set on your device, please refer to your browser 'Help' menu.

14. Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us using the details in paragraph 10.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Consent: means obtaining your explicit, informed and freely given consent to the processing of your personal data by an unambiguous statement or clear affirmative action on your part.

THIRD PARTIES

Internal Third Parties+

Other companies in the Bettys & Taylors Group acting as joint controllers or processors, who are based in the UK and carry out management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our product and service offering, order or customer request fulfilment, or provide IT and system administration services.

External Third Parties

• Service providers acting as processors based in the United Kingdom and overseas who provide marketing, market research and insights services.
• Service providers acting as processors based in the UK who may from time to time provide call centre services.
• Service providers acting as processors based in the United Kingdom and overseas who provide IT hosting and IT maintenance.
• Service providers acting as processors based in the United Kingdom and overseas who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom and overseas, who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom and overseas, who require reporting of processing activities in certain circumstances.